Mark and Chris helped us when we had a sewer back up. It was a mess and they were so professional--they not only fixed our sewer, they gave us tips on how to prevent back ups in the future. Wow! They were so good that we asked to be signed up for a maintenance schedule. It's much better to prevent a back up, than have to fix it. Mark and Chris have tons of experience and are really great at their work. But, I really appreciate their honesty, friendliness, and fantastic ability to respond to an emergency.
I just wanted to drop you a note to thank you for your kind help this weekend when we contacted you on Saturday night. Your assistance over the phone as well as your patience in explaining exactly what needed to be done was definitely appreciated. Your follow up with us on Sunday morning was also exceptional. It was so refreshing to actually deal with someone who clearly cares about their customers. We will keep your name and number close at hand should we need additional assistance along the way. We will also definitely recommend you to our friends and neighbors as you will always be #1 on our list.